Project Manager (Contact Center Background)

• Preparing and maintaining project plans, status reports, decision, and issue logs
• Bringing thought leadership in overseeing continuous improvement opportunities, operational efficiencies, technology enhancements and cost reduction initiatives
• Collaborating with business unit Leads to drive improvements across our three business pillars of Customer, Colleague and Cost
• Working with peers and internal customers to prioritize and work backlog.
• Identifying opportunities, providing recommendations, and driving to optimize performance to achieve goals and operational objectives.
• Working with business users and owners to understand their needs and translate into final project deliverables.

• Relevant Bachelor's degree.
• 1-2 years of experience in Project Management in Contact Center Management.
• V. Good English level

Future Group