Integration engineer
Top Business Human Resources
- Egypt
- Permanent
- Full-time
- Install and configure the solution on hardware or VMware.
- Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.
- Review the customer acceptance plan documents and updated if needed.
- Provide visibility to Validation Technical Leader and Project Manager on his/her work progress.
- Write the Operation and Maintenance Guide (OMG) & Design and implement changes into the systems.
- Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
- Provide technical direction when CAB requires tier II input, expertise, or changes with high-risk impacts on customer SLAs.
- Responsible for product and technical knowledge ramp-up of the Tier II Support team & Technical support of Cloud, On-Premises, and Hybrid services.
- Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results.
- Participate at the preparation and review of technical product & customer specific documentation.
- Bachelor’s degree in computer science, or any other related discipline.
- More than 1 year of experience.
- At least 1 year of experience using linux commands (ps, netstat, rsync, netcat, umask).
- Have Experience in one of the 3 languages for linux tasks automation (bash, python, perl).
- Excellent command of English.