Customer Success Manager - Cloud System Integrator

• Serve as the primary point of contact and trusted advisor for assigned clients, developing strong relationships while understanding their business goals, challenges, and priorities.
• Lead the onboarding and implementation process for new clients, collaborating closely with various teams to ensure a seamless transition and successful deployment of our cloud solutions.
• Create and execute customized success plans for each client, outlining key milestones, objectives, and success criteria to drive adoption and value realization.
• Engage with clients to assess their needs, address any issues or concerns, and identify opportunities to upsell or expand our services.
• Provide continuous guidance, share best practices, and deliver training to clients, enabling them to maximize the value of our solutions and achieve their business objectives.
• Monitor client health and usage metrics, identify trends and patterns, and take proactive measures to ensure customer satisfaction and retention.
• Collaborate effectively with internal teams to advocate for client needs, drive product enhancements, and ensure a seamless customer experience.
• Act as a customer advocate within the organization, championing the voice of the customer and leading initiatives to enhance satisfaction and loyalty.
• Conduct regular business reviews with clients to evaluate progress, discuss challenges and opportunities, and develop strategies for ongoing success.
• Track and report on key performance metrics and provide insights and recommendations to senior management based on the data.

• Bachelor's degree in business administration, Computer Science, Engineering, or a related field.
• A Master's degree is preferred.
• 4-5 years of experience in customer success, account management, or consulting roles within the technology industry, preferably in cloud computing or IT services.
• Extensive knowledge of cloud technologies, platforms, and services, including experience working with major providers such as AWS, Azure, and Google Cloud.
• Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and navigate complex client interactions.
• Proven track record of driving customer success, delivering value to clients through effective relationship management, solution delivery, and strategic guidance.
• Technical aptitude and the ability to quickly learn and understand complex cloud solutions and architectures.
• Results-oriented mindset with a focus on customer satisfaction, retention, and revenue growth.
• Strong problem-solving and decision-making skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Excellent organizational and project management skills, capable of managing multiple clients and priorities simultaneously.
• Customer-centric mindset with a passion for helping clients succeed and achieve their business goals.

Advansys