Cloud Operation Engineer

• Responsible for meeting (SLAs) and (KPIs) for all cloud-managed services operations.
• Handle all customer service and change requests in areas such as infrastructure, operating system, DevOps, security, and others.
• Follow ITIL best practices while dealing with incidents, service requests, event management, and problem management.
• Create automation scripts to deploy and manage applications and solutions on the cloud
• Operate within our Cloud Operations Center to ensure the availability, performance, and security of cloud-based services for our clients.
• Monitor and manage cloud infrastructure.
• Implement best practices for maintaining cloud resources.
• Perform troubleshooting and root cause analysis for technical issues.
• Utilize automation tools and scripts to streamline operational tasks and ensure efficiency.

• Bachelor’s degree in computer science, Information Security, or a related field.
• Minimum 2 years of hands-on experience on one of the hyperscalers (AWS – GCP – Azure).
• Excellent troubleshooting and innovative problem-solving abilities, as well as the ability to act quickly.
• Good understanding of Containers, Docker, and Kubernetes.
• Good Operating systems experience managing, upgrading, and implementing (Linux - MS).
• Solid experience managing and developing CICD pipelines and IaC.
• Solid understanding of structured text like JSON, YAML, and XML.
• Good scripting experience with Python, Java, GO, Perl, etc.
• Solid understanding of cloud architecture, networking, security, and best practices.
• ITIL Certification is a must.
• Relevant (Administrator and or architect) Cloud Technical Certifications on hyperscalers (AWS – GCP - Azure).

Advansys