System Administrator 4
CyberCore Technologies
- Alexandria
- Permanent
- Full-time
- Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
- Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
- Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
- Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
- Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
- Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
- Implement major system upgrades as designed and approved
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
- Perform periodic backup and restoration of servers
- Monitor desktop capacity to size the environment based on typical usage trends
- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish comprehensive availability and capacity management solution using lessons learned
- Develop solutions to technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
- Update operations and monitoring documentation for 24/7/365 IT watch personnel.
- Provide mentorship and training for junior team members.
- Experience with interacting with customers to handle service inquiries and problems.
- Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
- Knowledge of IC IT standards and best practices.
- Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
- Experience with Scripting/Automation
- Experience troubleshooting issues in a growing environment.
- Time management skills.
- Strong oral and written communications skills.
- Track record of working effectively within a team, and support to peers toward improved processes and results.
- Experience with support ticket management systems.
- Experience mentoring others and/or supervising others.
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
- Citrix Certified Administrator (CCA)
- ITIL Foundations Certification
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.