Senior Business Analyst
Orange
- Cairo
- Permanent
- Full-time
- Transforming business needs into functional / IT expressions.
- Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives.
- Working with business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support as well as supporting the users during the early support life-cycle phase.
- Fully understand the ServiceNow ecosystem
- Learning service now technology as needed.
- Build complex solutions using service now.
- Business teams
- Project managers
- Delivery teams
- Production teams
- Application managers
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management
- Teamwork, simplicity, agility, flexibility, adaptability, result driven and autonomous
- ITIL knowledge (Expert certificate is a plus)
- ServiceNow technology knowledge (certificate is a plus)
- Previous working experience in Agile and DevOps
- Proficiency in the below is a plus:
- Experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, etc..
- Database (SQL server/MySQL/MongoDB/Cassandra)
- B.Sc. in computer science or equivalent
- Fluent in English, French is a plus