IT Site Support Manager

• Manage on-site support activates across Majorel premises.

• Ensure on-site resources are properly allocated,

• Ensuring that global strategy and technical standards are adhered and deployed locally.

• Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.

• Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed.

• Ensure that Problem related to tickets are delivered on time and fully addressed by the owner

• Assist to improve complex processes by recommending solutions & escalate on site issues

• Handle technical hardware issues with suppliers through Supply Chain team

• Monitor assets life cycle and manage warehouse/inventory activities.

• Closely working with the supply chain leaders to manage purchases of technological equipment & software & provide a technical interface to ensure full understanding of company needs

• Participate in the implementation of IT projects & solutions.

• Identify and manage tasks, issues, risks, and action items

• Using methodology values, principles, and practices to plan, manage, and deliver solutions.

• participate in the annual budget and ensure cost effectiveness

• Ensure that the service is timely and accurate on daily basis

• Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..

• Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.

• Ensure subordinates comply with the code of conduct and policies.

• Working with Global and regional teams to ensure alignment and continuous cooperation.

• Stay up to date on new trends, best practices and marketing initiative

• Additional task can be assigned at any time

• Bachelor's degree in Computer Engineering or computer science or Information Technology or equivalent

• Level Of English: Excellent Level

• 7 years minimum experience in the same role or relevant experience

• Strong technical troubleshooting skills

• Strong technical background.

• Leadership and management experience.

• Outstanding communication verbal & written and presentation skills.

• Proactive and problem-solving skills.

• An ability to innovate, adapt and execute in a dynamic environment with clear management and leadership skills

• Strong customer service knowledge.

• Self-motivated

Majorel