Back Office Coordinator-Business Background
- Cairo
- Permanent
- Full-time
- Provides assistance in administration and document control of the Quality Assurance system
- Under the direction of the Quality Assurance Management, maintains SOPs and required forms.
- Work as mediator to review customer inquiries in efficient manner that cultivates trust and reliability.
- Answers and directs customer inquiries to the appropriate technical staff or management
- Sets up and maintains records/data management system to capture all records control requirements, including maintenance of files, quality assurance, information conversions, and systems automation
- Maintains the company's Form/Worksheet Control System (assigns numbers to new forms/worksheets, assigns revision codes to revised forms/worksheets, and copies and files forms/worksheets into the appropriate department binders)
- Documents assignment, tracks, and brings to closure Change Control Requests
- Assists in managing and controlling customer methods.
- Assists in managing customer protocols and reports including Method Transfer, Method Validation and Stability.
- Adheres to internal standards, policies, and procedures
- Performs other administrative tasks and duties as assigned by operation manager and department head.