Customer Service Transformation Supervisor

Guardian Glass

Sharqia
Permanent
Full-time

1 month ago

Location(s)Tenth of Ramadan, SharqiaCompanyGuardian GlassCareer FieldSupply ChainJob Number151725Guardian Glass is looking for a Customer Service Transformation Supervisor to join in 10th of Ramadan in Sharqia (Egypt).What You Will Do

Identify the business needs in Salesforce, E-commerce and RPA and driving for the enhancements and implementation.
Support to drive the digital adoption (E-commerce portal and RPA) in EU and success reporting.
SME capability creation between EU, AME and APAC.
Support the development of internal and external Salesforce and E-commerce portal communication (e.g. launch of E-commerce portal)
Act as a speaking partner for the CBP team and for other regional/global cross-departmental functions/projects (e.g., logistics, demand planning, IT) for topics impacting/regarding Inside Sales and Sales in Salesforce
Seek for process automation and optimization in EU Inside Sales and Sales

Who You Are (Basic Qualifications)

Bachelor's degree.
Experience in customer service and digital transformation initiatives and projects.
Fluent in English, both written and spoken.
Excellent communication and interpersonal skills with ability to influence in others.

Data analytic skills.What Will Put You Ahead

Experience in leading and implementing projects related to Salesforce o similar cloud system.
Experience leading a team.
Cross regional experience.

Experience working with ERP.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We AreAs a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.

Guardian Glass

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