QMS Performance Officer

• Support in the implementation and monitoring of QMS software solutions.
• Assist in configuration and daily operations of QMS tools to align with business needs.
• Ensure QMS processes comply with organizational policies, regulatory requirements, and ISO standards.
• Coordinate with Compliance, IT Governance, and ITSM teams to maintain adherence to standards.
• Prepare and update QMS dashboards and performance reports (KPIs, metrics, and analytics).
• Support change management activities during QMS adoption and provide user training when needed.
• Follow up with QMS software vendors regarding support issues and SLAs.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3–5 years of experience in QMS, quality assurance, compliance, or IT governance.
• Familiarity with QMS tools (e.g., MasterControl, ETQ, or similar).
• Basic knowledge of ISO standards, CMMI/TMMI frameworks, or ITIL practices.
• Preferably experience in the insurance sector.

• Knowledge of QMS platforms and performance monitoring tools.
• Experience with Power BI, JIRA, or similar reporting/monitoring tools.
• Understanding of SDLC and Agile/Waterfall methodologies.
• Ability to prepare policies, process documentation, and performance reports.

• Strong analytical and problem-solving skills.
• Good communication and presentation abilities.
• Attention to detail and organizational skills.
• Ability to work cross-functionally with different teams.

• ISO 9001 Auditor/Implementer.
• ITIL Foundation.
• PMP/PRINCE2 (basic knowledge).

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