Outbound Customer Support Executive
dubizzle
- New Cairo, Cairo
- Permanent
- Full-time
- Bachelor’s degree in business administration, or any related field or equivalent certification.
- At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service
- 1 year of call center customer service experience is preferred
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Ability to effectively communicate with members and prescribers while managing multiple software systems
- Ability to work a flexible work schedule
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
- Excellent problem solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Strong time management and decision-making skills
- Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities