Specialist, Online Account Management

Mrsool

  • Cairo
  • Permanent
  • Full-time
  • 22 days ago
Job Description:Who Are We❓Step into the world of Mrsool-where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery-no matter how far or remote the location may be.But don't just take our word for it-Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.The Job in a Nutshell💡We are seeking a skilled Specialist in Online Account Management to join our team. In this role, you will play a key part in ensuring seamless account operations, managing client accounts efficiently, and delivering exceptional online service experiences. You will work closely with cross-functional teams and stakeholders to resolve issues, optimize processes, and implement improvements that enhance customer satisfaction and operational performance.This is a unique opportunity to contribute directly to the success and growth of our organization while working in a collaborative and dynamic environment. If you are passionate about delivering excellence and thrive in a fast-paced setting, we'd love to hear from you. Apply today!What You Will Do💡
  • Manage a portfolio of vendor accounts to ensure smooth daily operations and service excellence.
  • Act as the main point of contact for partners, handling inquiries, resolving issues, and ensuring satisfaction.
  • Monitor and analyze partner performance (orders, cancellations, ratings, etc.) to identify risks and opportunities.
  • Coordinate onboarding, training, and activation processes for new vendors.
  • Collaborate with internal teams (logistics, finance, support, marketing) to resolve operational challenges and support partner success.
  • Identify upsell opportunities and support commercial initiatives to grow partner revenue.
  • Maintain accurate and up-to-date records across internal systems (e.g., CRM, dashboards).
  • Prepare regular performance reports and insights to drive decision-making.
Requirements:What Are We Looking For❓We're looking for a highly driven and detail-oriented individual who thrives in fast-paced environments and knows how to build strong relationships. You're someone who can juggle multiple accounts, solve problems on the go, and communicate effectively with internal teams and external partners. You're analytical, resourceful, and not afraid to take ownership.You'll stand out if you have:
  • 1-3 years of experience in Account Management, Customer Success, or Partner Operations (preferably in delivery, tech, or e-commerce platforms).
  • Excellent communication and relationship-building skills.
  • Strong analytical and problem-solving mindset with attention to detail.
  • Ability to work cross-functionally and manage multiple priorities.
  • Proficiency in Excel, CRM tools, and dashboards.
  • Fluency in Arabic and English, spoken and written.
  • A proactive, ownership-driven attitude with a focus on execution.
Benefits:What We Offer You❗
  • Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
  • Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
  • Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
  • Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
  • Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Mrsool