Senior HR Generalist
- Cairo
- Permanent
- Full-time
You’ll report to the People & Culture Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.During a Typical Day, You’ll
- Support benefit enrollment and assist with employment-related documents
- Facilitate and coordinate the onboarding process.
- Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.
- Investigate grievances, coordinate & manage disciplinary investigations, and assist with Labor related cases.
- Facilitate sessions for managers on new and updated workplace policies.
- Compile regular analytics
- Manage personnel files, trackers, Social security , payroll related reporting and ensure consistency in HR systems through accurate record-keeping and ticket management.
- Technical expertise and understanding to implement compliance with all local human resource laws and regulations
- Recent experience within a BPO company.
- Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs
- Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively
- Proven ability to manage multiple HR functions and prioritize tasks effectively
- Communication styles and approaches to different employees and management styles
- Open, honest, and empathetic manner when working with people
- Desire to follow procedures
- Support team members with their questions
- Working knowledge of database applications
- Trusted advisor to team members in challenging situations
- Flexibility to work in different timings.
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#SBL1