Customer Care Agent

Cartona

Giza
Permanent
Full-time

13 days ago

We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.What we are looking for:We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.location: DokkiYour day in a Nutshell might include:

Managing incoming calls and customer service inquiries
Identifying and assessing customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

We are looking for you if:

You have strong contact handling and active listening skills.
You have very good communication and interpersonal abilities
You are customer oriented and have an ability to adapt/respond to different types of characters
You have the ability to multi-task, prioritize, and manage time effectively

You fit the bill if:

You have a bachelor degree in business administration or relevant field
You have 1 to 3 years of proven customer Care/support/experience
You are familiar with CRM systems and practices

What's in it for you:

Career Growth through our learning and development programs.
Lots of offer and discounts in our Entertainment, Financial Support and Wellbeing program.
Family Care Program
Rotational working hours.

What happens once you apply?Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.Get to Know more about Life at Cartona through the below links:LinkedIn : https://www.linkedin.com/company/cartona-egypt/mycompany/?viewAsMember=trueFacebook: https://www.facebook.com/CartonaCareers/Customer Care AgentShare this jobCustomer Care AgentPersonal information

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