Job Description:We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships.Key Responsibilities:- Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses.- Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.- Identify and escalate complex issues to the appropriate department for resolution.- Maintain a thorough understanding of all banking products and services offered by the company.- Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.- Collaborate with other team members to ensure a seamless customer experience.- Meet and exceed individual and team performance targets and KPIs.Qualifications:- Bachelor's degree in Business Administration, Finance, or a related field.- Excellent communication skills, both verbal and written, in English and Arabic.- Strong problem-solving and decision-making abilities.- Ability to multitask and work under pressure in a fast-paced environment.- Proficient in using MS Office and customer service software.- Willingness to work flexible hours, including weekends and holidays.We Offer:- Competitive salary and benefits package.- Continuous training and development opportunities.- A dynamic and collaborative work environment.- Opportunities for growth and career advancement within the company.If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.8250 EGP
