Total Rewards Associate (Benefits Administration) - Medical

• Administer end to end medical approvals cycle with the medical insurance provider.
• Conduct awareness sessions across PepsiCo locations to explain the medical services.
• Coordinate with the direct supervisor to select random samples to conduct drug tests monthly.
• Address queries related to medical services and processes raised from employees.
• Conduct Medical onboarding checkups for the hires.
• Administer Medical card issuance process for new employees and beneficiaries’ additions.
• Build the medical database sent by the direct medical supervisor and update it daily.
• Manage deactivations for leavers and administer the process with the medical insurance provider.
• Review claims and related documents submitted from employees.
• Follow up on medical claims reimbursement process with the medical insurance provider.
• Communicate the medical claims reimbursements and respond to inquiries raised from employees
• Manage monthly chronic medication requests raised from employees.
• Submit chronic medication requests on regular basis with the medical insurance provider.
• Follow up on the monthly chronic treatment and review the amendments
• Ensure medicines are dispatched within the agreed SLAs to PepsiCo locations.
• Execute end to end invoicing process for medical services provided.
• Administer Doctors and Nurses attendance in locations and ensure following the annual visits plan.
• consolidate the attendance on monthly basis from all locations.
• Manage the doctors and nurses’ monthly salary payment according to their attendance.

• HR Shared Services process and SLA management
• 0 years of experience
• Service management and ticket management system experience -preferable
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces
• Fair English language skills

PepsiCo