Specialist, Live Operations

Cairo
Permanent
Full-time

10 days ago

Job Description:Who Are We❓Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.The Job in a Nutshell💡We are looking for a highly talented and experienced Senior Graphic Designer to join our creative team. As a Senior Graphic Designer at Mrsool, you will be responsible for leading and overseeing the design process, managing a team of designers, and creating visually stunning designs that elevate our brand and engage our audience.ResponsibilitiesWhat You Will Do💡- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers in answering questions and resolving issues.
- Daily live tracking of couriers to maintain sufficient service to the clients.
- Troubleshoot and investigate fraud and troubled orders.
- Monitor, anticipate, and manage the live operation to ensure a great user experience.
- Identify ways to improve Couriers' experiences.
- Lead the communication with the fleet for ongoing orders.
- Ensure a smooth operation by coordinating communication with Customers, vendors , and other internal support teams.Requirements:What Are We Looking For❓

Experience in operations or logistics.
Good with Microsoft Office (Excel, Word, Outlook).
Strong attention to detail.
Good problem-solving skills.
Clear communication skills.
Can manage time and tasks well.
Works well in a team.
Customer-focused mindset.

Working Hours: 5 days a week, 9 hours day including 1 hour lunch break.

Benefits:What We Offer You❗

Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.

Mrsool

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