Vodafone Egypt- Customer Care Advisor
- Cairo
- Contract
- Full-time
You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
Apply now and join what is more than just a job!
Location:Job Responsibilities:
- Acts as a first point of contact with Customers to support in any inquiries
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
- Good Communication Skills
- Excellent Command of the English language
- Strong Commitment and Dedication
- Age: Maximum 30 years
- Only graduated with Bachelor Degree
- Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
- It is also a Plus if you have:
-Previous Experience in Mobile Internet and/ or ADSL support.
-CCNA certificationOur Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.