Customer Service Manager

Cairo
Permanent
Full-time

2 months ago

about the roleYou have unique experiences, skills and passions. Why not bring them all to Orange?Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.about you

Degree level or equivalent (Business or Science Degree);
8+ years of experience, preferably in a customer support in the telecommunication industry.
ITIL foundations certification
Customer Service and Project Management Experience
Possess virtual team management experience
Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
Able to work independently with initiative and proactivity
Able to work well under pressure and can handle escalations calmly and competently
Fluent in both spoken and written English
Ability to work on NAM hours

additional informationYou have unique experiences, skills and passions. Why not bring them all to Orange?Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange

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