IN Operations and Support, Sr. Supervisor
Orange
- Giza
- Permanent
- Full-time
- Responsible for delivery of data charging projects end to end from charging side, including solution
- design, development (in-house or supplier), unit testing and deployment on live system nodes
- Responsible for delivery of bundled, recharge, acquisition offers end to end, including solution design
- with all relevant teams, development (in-house or supplier), unit testing and deployment on live system
- nodes
- Responsible for the management and delivery of assigned projects, handling efficiently multiple internal
- and external stakeholders
- Handles the in-house development on all charging system nodes
- Functions as Charging reference for the charging solution
- Communicate with the vendors to be up to date with their road map
- As charging interface, participates in major release upgrades for all charging system nodes, and ensure
- their impact on current services / offers / promotions
- Handles the alignment with Operations team for deployment planning and handover all agreed upon
- deliverables
- Act as second level of support for operations team and promptly react to customer complaints and fix any
- issue once identified in order maximize customer satisfaction
- Technically validating any supplier offer and plan and optimizing them as much as possible before
- proceeding with any approvals
- Manage the supplier and follow up on the project plan from solution phase until deployment on live
- system, and ensuring deliverables are done on time with the agreed scope and quality
- Follow up with operation & support functions on deployment and post launch tests for supplier related
- 5 years of experience in the IT / Telecom field of which at least 3 in the charging function
- Software development Experience, Java , SQL
- Basic knowledge of GSM environment & protocols
- Hands-on experience on OCS nodes
- Basic experience in project management
- Skills and abilities
- Good communication skills
- Good planning & organizational skills
- Very good analytical skills
- Good interpersonal skills & team work
- Very good English language is mandatory
- Very good business sense