Principal Engineer, Customer Success Services, Database

Oracle

  • Egypt
  • Permanent
  • Full-time
  • 2 months ago
Job Description:Customer Success Services (CSS)/ Success Services Engineer (SSE)Location: EgyptOracle Customer Success Services (CSS)Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.Who are we?Customer Success Services (CSS) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. CSS Engineering establishes long-term trusted relationships with Oracle's key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.Job DescriptionWe are looking for a Senior Principal / Principal Success Services Engineer who will be responsible of Cloud Data management domain of CSS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution.In terms of technical skills:· Database Administration 11g/12c/19c General RDBMS Issues and DBA activities.· Backup and Recovery (RMAN, Secure Backup, DULL tool ..etc)· Migration /Upgrades and loading data· Oracle Data Guard and Oracle Real Application Cluster/ASM· Database Security (Database Vault, Audit Vault and Database Firewall, Transparent Data Encryption (TDE), Virtual Private Database (VPD), Oracle Data Masking & Redaction, Oracle Label Security)· Systems -Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression.· Oracle Golden Gate (Installation Configuration, replications Classic , Integrated and Coordinated, performance, Veridata installation and configuration for creating comparisons, Plugin for OEM)· Oracle Performance Tuning· Enterprise Manager & Cloud· Business and communications skills are mandatory required, selected candidate will be working along with sales/pre-sales to build LoEs and customer orientation meetingsResponsibilities:For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.As integral part of a global Organization, the Senior Principal / Principal Success Services Engineer will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements.As a Principal / Senior Success Services Engineer in Oracle CSS you will
  • Assess and analyze customers business needs to make sure that Oracle solutions meets the customer's objectives.
  • Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices.
  • Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and re-usability.
  • Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
  • Support solutions around multi-cloud and hybrid cloud setups.
  • Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
  • Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
  • Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
  • Be the main contact for new business opportunities by supporting our pre-sales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
  • Actively lead and contribute to strategic programs and initiatives.
  • Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
  • To summary - helping to use and take the best advantage of all the value our company offers to our customers.
Job Requirements, Skills and Qualifications
  • 10+ Years in delivering Oracle solutions and/or transformation programs ideally using cloud technologies.
· Applicants are required to read, write, and speak English. French and Arabic are a plus.
  • You may be required to deliver services both remotely or onsite depending on business requirements.
  • You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery.
  • You are proficient in designing and developing Oracle cloud solutions.
  • You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
  • You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
  • You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
  • Driven to take Innovative proposals and make them mature solutions.
  • You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
  • You think out of the box and you are creative with solutions.
  • You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
  • You act as a positive influence on those around you and motivate others toward success.
  • You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer

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