Senior Functional Consultant – CX (Oracle Fusion)
Oracle
- Cairo
- Permanent
- Full-time
- Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
- Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
- Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
- Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
- Ability to persevere in the face of obstacles and ensure customer's success.
- Self starter, works well unsupervised or with limited supervision.
- Detail Oriented (Process orientation preferred)
- Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
- Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX - SaaS).
- Marketing (Elqua, Responsys, BlueKai…etc)
- Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )
- Service ( Service B2C (Rightnow) , Field Service (TOA) .
- CPQ & Commerce.
- Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables
- Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
- Provide status and issue reports to the Project Manager/Client on a regular basis
- Integration Knowledge between CX and other Fusion Modules is required.
- Support clients with the execution of test scripts.
- Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
- Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
- Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
- Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
- Ability to persevere in the face of obstacles and ensure customer's success.
- Self starter, works well unsupervised or with limited supervision.
- Detail Oriented (Process orientation preferred)
- Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
- Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX - SaaS).
- Marketing (Elqua, Responsys, BlueKai…etc)
- Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )
- Service ( Service B2C (Rightnow) , Field Service (TOA) .
- CPQ & Commerce.
- Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables
- Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
- Provide status and issue reports to the Project Manager/Client on a regular basis
- Integration Knowledge between CX and other Fusion Modules is required.
- Support clients with the execution of test scripts.
- Which includes being a United States Affirmative Action Employer