Senior Functional Consultant – CX (Oracle Fusion)

Oracle

  • Cairo
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Who is Advanced Customer Services - OFS Oracle Functional Services?Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle managementBeing part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers' operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).Behavioral Skills (Required)
  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
  • Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
  • Ability to persevere in the face of obstacles and ensure customer's success.
  • Self starter, works well unsupervised or with limited supervision.
  • Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
  • Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
  • Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX - SaaS).
Desired Functional Skills:This position is for supporting Fusion Applications, particularly under the Oracle Cloud Customer Experience Families : (at least one module per each)
  • Marketing (Elqua, Responsys, BlueKai…etc)
  • Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )
  • Service ( Service B2C (Rightnow) , Field Service (TOA) .
  • CPQ & Commerce.
Any Additional Technical Skills will be considered as Plus.Such As, good Skills in Groovy Script , VBCS , BPM workflows etc .
  • Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables
  • Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
  • Provide status and issue reports to the Project Manager/Client on a regular basis
  • Integration Knowledge between CX and other Fusion Modules is required.
  • Support clients with the execution of test scripts.
Experience with CRM E-business is considered as a plus.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Responsibilities:Who is Advanced Customer Services - OFS Oracle Functional Services?Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle managementBeing part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers' operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).Behavioral Skills (Required)
  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
  • Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
  • Ability to persevere in the face of obstacles and ensure customer's success.
  • Self starter, works well unsupervised or with limited supervision.
  • Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
  • Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
  • Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Cloud Customer Experience Modules Fusion Application Suites (CX - SaaS).
Desired Functional Skills:This position is for supporting Fusion Applications, particularly under the Oracle Cloud Customer Experience Families : (at least one module per each)
  • Marketing (Elqua, Responsys, BlueKai…etc)
  • Sales ( Oracle Fusion Sales engagement B2B, Partner Management , Incentives Management or Subscriptions )
  • Service ( Service B2C (Rightnow) , Field Service (TOA) .
  • CPQ & Commerce.
Any Additional Technical Skills will be considered as Plus.Such As, good Skills in Groovy Script , VBCS , BPM workflows etc .
  • Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables
  • Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
  • Provide status and issue reports to the Project Manager/Client on a regular basis
  • Integration Knowledge between CX and other Fusion Modules is required.
  • Support clients with the execution of test scripts.
Experience with CRM E-business is considered as a plus.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer

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