Channel Team Lead , Business Coach
Amazon
- Alexandria
- Permanent
- Full-time
- Experience with planning, performance metrics, and process improvementDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.Key job responsibilities
· Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
· Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
· Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
· Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
· Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.A day in the life
Core Job Fundamentals:
- Monitoring performance of the program daily
- Action plan to achieve the program targets
- Managing ramp ups/scouting
- Tracking program payment cycle
- Preparing daily performance summaryInternal stakeholders:
- Program POC
- DS Manager
- DS Team Leaders
- Fleet Supervisor
- Procurement
- Payment Team
- Learning AmbassadorWe are open to hiring candidates to work out of one of the following locations:Alexandria, EGYPREFERRED QUALIFICATIONS- Experience in logistics
- Experience with data analysis