HR Manager - BPO Industry

Future Group

  • Cairo
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
Position OverviewThe HR Manager will lead the Human Resources function for a single Strategic Business Unit (SBU) within a fast-paced BPO environment, overseeing both strategic and operational HR activities. This role is 75% strategic, focusing on talent management, organizational development, and HR strategy implementation, with 25% dedicated to operational support. The HR Manager will act as a key business partner to leadership, ensuring HR initiatives drive employee engagement, performance, and compliance.Key ResponsibilitiesStrategic HR Leadership
  • Partner with the SBU CEO and Group HR Director to design and execute the HR strategy aligned with business objectives.
  • Develop and implement workforce planning, succession planning, and talent management programs.
  • Drive organizational culture, engagement, and change management initiatives.
  • Lead HR projects and transformation initiatives, ensuring measurable impact.
Talent Acquisition & Development
  • Oversee recruitment strategy to attract top talent in the BPO/service sector.
  • Ensure robust onboarding and orientation programs to enhance retention.
  • Implement performance management frameworks, including KPIs, competencies, and career development plans.
  • Identify training needs and develop learning and development plans in coordination with the Group HR function.
Employee Relations & Compliance
  • Serve as the primary point of contact for employee relations, guiding conflict resolution and disciplinary matters.
  • Ensure compliance with Egyptian labor law and internal policies.
  • Implement HR policies and procedures while ensuring consistent application across the SBU.
Compensation & Benefits
  • Lead the design, implementation, and continuous improvement of C&B programs to attract, motivate, and retain talent.
  • Conduct salary benchmarking and market analysis to ensure competitive positioning within the BPO/service industry.
  • Oversee the annual salary review process, bonus schemes, and incentive programs.
  • Develop and manage non-monetary reward programs, including recognition initiatives.
  • Ensure compliance with compensation and benefits policies, and recommend adjustments as needed.
  • Monitor payroll accuracy, reconcile discrepancies, and coordinate with finance to ensure timely payments.
HR Operations
  • Oversee HRIS data accuracy, personnel records, and reporting.
  • Supervise the HR Generalist and ensure efficient day-to-day HR operations.
  • Prepare HR metrics and dashboards for management review.
Qualifications
  • Education: MBA (Human Resources or Business Administration preferred).
  • Experience: Minimum 4 years as an HR Manager in the service industry (BPO preferred), based in Egypt.
  • Technical Skills: Strong knowledge of all HR functions, HRIS systems, and AI tools.
  • Soft Skills: Proven leadership, high communication skills, problem-solving abilities, strategic thinking, and adaptability.
  • Language: Excellent command of English and Arabic (written and spoken).
Other Requirements
  • Work Location: Cairo (Hybrid US Shift)
  • Travel: Up to 10% (International)
  • Salary: Competitive

Future Group