Customer Service Associate (Arabic Speaker)

• Provide response to all customer enquiries (online chats, emails and calls) on timely and accurate manner.
• Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
• Strong adherence to SOPs / manuals when performing daily tasks.
• Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
• Highlight top enquiries from customers and any common issues for the day.
• Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
• Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
• Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

• Candidate must possess at least “O” Level/ Diploma/ Degree.
• At least 3 years of relevant experience in customer service / contact centre.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Fluent in English and Arabic language (verbal and written) is a must.
• Must be able to work on shifts.

• Medical Benefit ·
• Optical Benefit (yearly)
• Gym/Fitness Subside (monthly)
• Work From Home (1-day a week)
• Work From Anywhere Policy (T&C applies)

Zeal Group