Customer Care Agent
Cartona For Information Technology
- Giza
- Permanent
- Full-time
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- You have strong contact handling and active listening skills.
- You have very good communication and interpersonal abilities
- You are customer oriented and have an ability to adapt/respond to different types of characters
- You have the ability to multi-task, prioritize, and manage time effectively
- You have a bachelor degree in business administration or relevant field
- You have 1 to 3 years of proven customer Care/support/experience
- You are familiar with CRM systems and practices
- Career Growth through our learning and development programs.
- Lots of offer and discounts in our Entertainment, Financial Support and Wellbeing program.
- Family Care Program
- Rotational working hours.