Guest Relation Supervisor - Savoy Sharm Group

• Supervise the guest relation team and ensure that they provide exceptional service to all guests.

• Handle guest complaints and resolve any issues in a timely and efficient manner.

• Maintain a positive and professional relationship with guests, anticipating their needs and exceeding their expectations.

• Train new team members and provide ongoing training and support to ensure high levels of guest satisfaction.

• Monitor and maintain guest feedback systems, such as comment cards and online reviews.

• Coordinate with other departments to ensure smooth and efficient operation of guest services.

• Conduct regular audits to ensure compliance with guest service standards.

• Assist in developing and implementing guest service policies and procedures.

• Prepare reports and provide updates to the management team on guest service performance.

• Minimum of 3 years of experience in a guest relations role in a luxury hotel or resort.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and team members.

• Strong leadership skills and the ability to motivate and train a team.

• Proven track record of handling guest complaints and resolving issues effectively.

• Knowledge of guest service standards and best practices.

• Proficiency in English, both written and verbal. Knowledge of other languages is a plus.

• Ability to work flexible hours, including weekends and holidays.

• Must be a team player with a positive attitude and a passion for providing exceptional guest service.

Qureos