Hotel Representative

• Visit guests in the hotel as per scheduled timings and provide engaging and informative welcome meetings with up-to-date information.
• Handle travel problems, complaints, or refunds in coordination with the supervisor.
• Coordinate with the operations team to assure services provided are punctual.
• Answer clients' queries via telephone or mail on time and notify the supervisor of the same.
• Maintain polite and formal dialogue with guests in all instances.
• Provide full, accurate information about the destination, and use promotional techniques and materials (brochures, discounts) to sell tour packages.
• Maintain an in-depth knowledge of all offered excursions from all destinations including timings and pricing.
• Determine clients' destination preferences and advise them on appropriate service and cost.
• Sell excursions and related services. Provide information about all pre-booked excursions.
• Process bookings from guests through POS and take payments made via credit card, cash, and cash vouchers.
• When required fulfill the duties of an Airport Representative.

• Russian and English, both written and spoken, are a must.
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate Meeting Point service standards.
• Can work a flexible schedule including nights, weekends, and/or holidays.
• Ability to travel to current to meet guests around the city.
• Excellent sales and negotiation skills.
• Effective communicator both written and verbal.

• 2-4 years of experience in the same role.

• Readiness to learn and change.
• Teamwork.
• Structured working

Meeting Point International