- Keeping the system availability as per the SLA
- Providing full site support
- Hand skills is a must. • Hands on experience with using the tools and measurement instruments • Following the operation and service manuals • Hands on experience with electromechanical systems. One can be more oriented in one aspect but shall be willing to comprehend the other. o Electrical – Electronics: ▪ Electrical and electronic basic theory is a must ▪ Using measuring instruments like AVO meter ▪ Dealing with high and low voltage circuits ▪ Troubleshooting electronic PCB as a black box of inputs, outputs, status indicators ▪ Using electronics interfaces like serial communication, CAN bus, Profinet ▪ Interpreting and comprehending the wiring diagrams ▪ Electronic components like sensors, proximities, drivers, servo motors. ▪ Familiar with PLC systems. Preferred if familiar with SIEMENS S7 and SEW drivers ▪ Familiar with automation systems. Preferred if dealt with automated systems like AGV, ROV, or drones. ▪ Software backup and upgrade o Mechanical ▪ Basic mechanical principles is a must ▪ Dealing with sophisticated mechanical components, assembling and disassembling interconnected parts
Ensuring all time normal operation of the designated system at the customer premises • Troubleshooting and maintenance (PM/CM) of the designated system. Following the routine schedule of repairing. • Capable of performing the installation and commissioning • To test, measure, align, and calibrate the designated system • Documenting the onsite performance is a must. Following the reporting scheme. Providing a detailed feedback to the seniors. • Transparent reporting to the service desk • Research and determine the reusability of parts in accordance with the published guidelines • Dealing with the spare parts inventory, availability, and ordering. Managing spare parts cycle times. • Testing the system performance and demonstrates the operation and servicing to the customer • Analyze customer complaints to diagnose a system fault • Capable of Upgrading, retrofitting, or modification for the onsite system • Keeping up to date on administrative responsibilities • Keeping the line manager regularly updated regarding status of assigned jobs and customer concerns
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Bachelor degree in any of the following disciplines o Electrical Engineering “Electronics, Control, Automation, Communication, Computer” o Mechanical Engineering “Robotics, Mechatronics, Industrial Automation, internal combustion engines, heavy equipment-machinery”. o Or any equivalent discipline and degree • Minimum 3 years of experience as a full-time field service engineer. • Fluency in English language is a must • Resourceful and able to work independently • Quick response and fast acting. Ability to work in a fast-paced environment. Ability to adapt to changing circumstances. • Ethical and trustworthy • Proficient level of computer skills including MS Outlook, Word, Excel, PowerPoint.
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