Head of COMPASS team - Manager of Info Security & Compliance Officers
Orange
- Cairo
- Permanent
- Full-time
- Re-define and establish a clear value proposition for the COMPASS team to cover the below areas;
- Accelerate presales support in the areas of compliancy, security, data privacy/ protection, regulatory and CSR/ESG.
- Provide optimized and more efficient ad-hoc (digitally enabled) post-sales support.
- Provide dedicated billable ISCO to customers (non-EU).
- Transform and leverage existing skills, processes and resources
- Support global presales Knowledge management deliverables
- Bring agility, trust, and performance to the team.
- Contribute actively to the International Bid Process (IBP) providing support and accelerate responses to security & compliance requests in relation to customer RFI/RFP/Audit.
- Update and expand standard response material and knowledge content while assuring availability and currency of the content.
- Coordinate with International Presales Practice, Sales and CCEP (Customer Contract Execution & Profitability) Global Process teams to define and improve support process.
- Align with International Presales Practice, IDA and CDIO on the tooling requirements to support increasing demand and higher levels of process automation and digitalization.
- Provide sizing/ costing of dedicated ISCO, and ensure proper revenue allocation in business case and recognition of the billable activities/ engagements with customers.
- Keep up to date with new standards in alignment with demands of new technologies and digital services. Proactively ensure team upskilling, proper communication and adoption of new standards while developing solution design and align with Product Marketing as needed.
- Work with the relevant stakeholders and expertise community for better learning and knowledge sharing culture.
- Ensure functional manager tasks and improve team performance
- People Management:
- A team manager of ISCOs and security experts
- Reports to Head of International Presales Cairo
- Financial:
- Does not have individual budget.
- Will need to meet relevant KPI
- Presales support proven experience – preferably with managerial experience
- Experience in working with Sales, Product Managers or Factories (Engineering, Operations, Affiliates)
- OB solutions knowledge including tools and processes
- Knowledge of security requirements, solutions and standards to interpret and respond to security requests from customers or transfer to the appropriate experts (security officers, compliance experts).
- Broad high level knowledge and experience of the main standards, audits and certifications required by MNC customer base and impacting OB including ISO 20K, 27K, 14K, ISAE 3402/SSAE16/18, ISAE 3000 and SOC1/2 to interpret and respond to a broad range of customer requests in these domains.
- Advanced knowledge and understanding of the main international regulations which apply to OB and impact our compliance requests, eg SOX, Data Privacy/GDPR and main verticals (e.g : HIPAA)
- Autonomous, dynamic, flexible, customer oriented with ability to working a high energy environment, where demand levels vary widely and can be short notice requiring agility and multi-tasking.
- Ability to work effectively and efficiently across at all levels across cultural boundaries and time-zones. Good inter-personal and communication skills, both written and spoken.key skill / knowledge / ability
- Autonomous and agile in unknown environments (ability to transform difficulties into opportunities)
- Adaptability within multiple cultural environment
- Strong Customer satisfaction focus
- Changemaker by gathering knowledge and resources, proposals driver
- Results and profitability oriented
- Strong communication and synthetic skills - effective executive management level communication
- Strong and proven leadership skills
- Influence, negotiation, and persuasion
- BSc degree in engineering or telecommunications science or equivalent
- 10+ years of experience in telecommunications or IT industry in customer facing role.
- 5+ years of experience in the security domain
- Security industry and vendor recognized certification (e.g CISM, CRISC, CISA, CISSP…)
- Certification in Data privacy is a plus
- English fluent (spoken, written)