IT Service Desk
Givaudan Suisse SA (Dubai Branch)
- Egypt
- Permanent
- Full-time
- Troubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.
- Create detailed service desk calls in the AskMe (ServiceNow) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.
- Build/rebuild workstations to Givaudan specifications.
- Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories.
- Provide basic user training for new equipment.
- Assist users with location moves around the site.
- Project work: application and new equipment rollouts, audits,
- Day-to-day Service Desk activities including managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and AskMe unassigned queue.
- Alert management of production system failures.
- Keep abreast of Givaudan IT activities, changes, and outages.
- Attend company meetings and Givaudan-provided training to develop relevant knowledge and skills and to adhere to Givaudan Environment, Health, and Safety policy.
- Take part in company events when required.
- Adhere to Givaudan company policies.
- Great compensation
- Medical & life Insurance (family included)
- Transportation shuttle bus
- Annual Bonus
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