Senior CRM Specialist
Mrsool
- Gharbia Cairo
- E£ 50,000 per year
- Permanent
- Full-time
- Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives.
- Oversee the implementation, customization, and maintenance of CRM systems.
- Lead and mentor a team of CRM specialists providing guidance and support in their daily activities.
- Report on CRM performance and suggest tactics for continuous improvement.
- Ensure data accuracy, integrity, and security within the CRM platform.
- Collaborate with various departments, including marketing, product, and customer service to ensure CRM strategies are aligned with overall business objectives.
- Effectively communicate CRM strategies, initiatives, and results to key stakeholders including senior management.
- Support relationship-building efforts by enabling organizations to track and manage interactions with customers, ensuring a consistent and personalized experience. This includes managing customer communications, tracking customer performance, and identifying opportunities for retention, order frequency, cross-selling, or upselling.
- Bachelor's degree in a related field such as Marketing, Information Technology or Business Administration.
- Minimum of 1-2 years of experience in CRM management, ideally in an e-commerce or retail environment.
- Strong analytical skills and the ability to interpret complex data sets.
- Experience with CRM platforms such as Salesforce, Oracle, or Microsoft Dynamics.
- Excellent communication and project management skills.
- Strong team management and leadership skills.
- Knowledge of web analytics and digital marketing principles is a plus.