Healthcare Customer Service Representative (French)
- Cairo
- E£ 22,000 per year
- Permanent
- Full-time
Employment Type: Full-TimeWhy Join NAOS CX?At NAOS CX, we are dedicated to providing high-quality customer support across multiple industries. By joining our team, you will:Work in a specialized medical customer service roleSupport patients and clients with empathy and professionalismGain international exposure and career development opportunitiesEnjoy a competitive salary package and structured working hoursRole OverviewWe are hiring French-Speaking Customer Service Agents to support clients in the medical field. The ideal candidate should have a background in pharmacy, veterinary medicine, or biological sciences and experience with customer service.Key ResponsibilitiesManage inbound inquiries from customers in French (with English support when required)Provide accurate information regarding medical products and proceduresResolve concerns with empathy and professionalismLog all interactions into the system and follow up when neededEnsure high-quality service and meet performance KPIsRequirementsFluency in French and very good English (minimum B2 level)Bachelor’s degree in Pharmacy, Veterinary Medicine, or Biological SciencesPrior experience in customer service preferredKnowledge of medical terminology and basic medical proceduresStrong communication skills and the ability to empathize with customersAbility to work efficiently in a fast-paced environmentAttention to detail and problem-solving skillsOpen to Moroccan, Algerian, and Tunisian candidatesWorking Hours & ScheduleMorning shifts (start between 9:00 AM and 10:00 AM – end at 7:00 PM)5 working days per week2 fixed days off: Saturday & SundayCompensation & BenefitsTotal Monthly Gross Package: EGP 23,000Base Salary: EGP 22,000KPI Bonus: EGP 1,000Other Benefits:Structured training and onboarding programSocial and Medical InsuranceCareer growth opportunities within NAOS CXRecruitment ProcessFirst Interview – Online or On-SiteFinal Interview – On-SiteStart your career with NAOS CX – Apply Now!