Telesales Team Leader
Nagwa
- Cairo
- Permanent
- Full-time
- Collaborate with the team to engage potential students via phone calls and other communication channels
- Provide information, answer questions, and oversee the enrollment process
- Direct the team in initiating sales with potential customers handling inbound leads and driving outbound inquiries to boost student registration
- Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment
- Receiving and processing all sales emails and answering sales calls directly from prospect or existing customers with a professional and prompt manner to ensure all inquiries are answered and finalized successfully
- Handle customer inquiries and complaints, providing prompt and effective resolutions.
- Monitor team performance metrics, such as call volume, conversion rates, and average sales value, and provide regular feedback
- Maintain comprehensive documentation for all student-related activities
- Ensure accuracy and compliance with established procedures
- Effectively communicate the benefits of our educational programs to potential customers
- Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service