Senior Specialist Service Operations(Middleware & Linux administration )

SITA

  • Cairo
  • Permanent
  • Full-time
  • 2 months ago
Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.WHAT YOU WILL DO:
  • Linux & Middleware Administration:
  • Install, configure, and maintain middleware messaging systems.
  • Ensure middleware components are up-to-date with patches and upgrades.
  • Incident Management:
  • Respond to incidents reported by users or monitoring systems.
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Log and track issues using ticketing systems (e.g., ServiceNow, Jira).
  • Troubleshooting and Issue Resolution:
  • Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors.
  • Collaborate with development and infrastructure teams to address complex issues.
  • Performance Monitoring and Optimization:
  • Monitor performance using Dynatrace
  • Optimize middleware configurations to improve system efficiency and reliability.
  • Change & Release Management:
  • Participate in change advisory boards (CAB) and ensure all changes are documented and tested.
  • Support release cycles and ensure rollback plans are in place.
  • Documentation:
  • Create and maintain documentation for best practices and troubleshooting steps.
  • Collaboration:
  • Work closely with developers, system administrators, and network engineers to ensure smooth operations.
  • Participate in cross-functional teams for project implementations or system upgrades.
Qualifications:Skills and Qualifications: * Mandatory Technical Skills:
  • Proficiency in middleware technologies such as:
  • Messaging broker systems: IBM MQ ,
  • Proxy servers : HA proxy , Max Scale
  • Application servers: WebSphere, JBoss, Tomcat.
  • Hands on experience of operating systems (Linux Redhat ).
  • Experience with cloud platforms (AWS or Azure) is a plus
  • Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
  • Familiarity with load balancers (F5, AVI or Elastic) is a plus
  • Soft Skills:
  • Strong problem-solving and analytical abilities.
  • Excellent communication and teamwork skills.
  • Ability to work under pressure and manage multiple tasks.
  • Familiarity with ITIL processes and incident management.
  • Experience:
  • Minimum 5 years of relevant experience.
  • Education:
  • A degree in Computer Science, Information Technology, or a related field.
  • Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation may be advantageous.
WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA