Customer Onboarding Specialist
- Egypt
- Permanent
- Full-time
- We strive to be the best
- We obsess about empowering others to lead better lives
- Create value by doing more with less
- Embrace change with a positive attitude
- Communicate openly, honestly, and often
- Responsible for improving customer retention through programs and services provided to the customer.
- Actively listen to customers and provide them with solutions that meet or exceed what they need.
- Explain and demo all digital products of Bayt.Com in person or online.
- Increase Bayt.Com's product portfolio per customer through active sales by constantly working to improve the customer care experience, create engagement, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes.
- Determine customers' recruitment needs and prepare proposals to upgrade their experience.
- Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Ensure coverage of your assigned stack through regular physical and telephonic meetings.
- CRM system should be used extensively.
Bayt