Innovation Hub I ServiceNow Developer Consultant I Intelligent Automation, Cairo , Egypt
Deloitte
- Cairo
- Permanent
- Full-time
- Working with our clients to understand the opportunity for automation within their organisation, and developing automation strategies, embedding principles, crafting roadmaps and business cases
- Engaging in both advisory and implementation projects, from helping clients with their wider transformation strategies, to supporting the full lifecycle of delivery projects of Design, Develop, Pilot, Deploy, Test, Run
- Understanding, evaluating, and re-imagining end-to-end processes within publicly sensitivity operations factored in, enabling the successful translation of automation needs into clear requirements for automation purposes
- Undertaking requirements gathering (both process and technical), client interviewing, documentation of processes and process assessment
- Working with stakeholders at all levels including senior stakeholders and across the Client, Deloitte and third parties (including software vendors)
- Understanding the importance of stakeholder and change management and incorporating it into the implementation of automation strategies
- Working effectively within inclusive and diverse teams within where people are recognised for their contribution, and actively supporting the development of individuals and teams, both formally and informally
- 3 -6 years of developer experience with the ServiceNow in one or more modules: (Customer Service Management (CSM), DevOps, Field Service Management (FSM), Governance, Risk & Compliance (GRC), Human Resources Service Delivery (HRSD), IT Asset Management (ITAM), IT Business Management (ITBM), IT Operations Management (ITOM), IT Service Management (ITSM), Now Intelligence, Now Platform or Security Operations (SecOps).
- Experience in HTML/Javascript and developing custom connectors
- Experience creating managed and unmanaged solutions
- Knowledge of how to interact with REST APIs and formats (JSON)
- Experience working with agile and iterative delivery methods
- Ability to analyse, understand business problems and document in a detailed design document
- Proficiency in MS Office (Access, Outlook, Excel, PowerPoint) including macros creation
- Internal or external consultancy experience
- Technical university degree
- In-depth knowledge of alternative automation technologies / vendors such as Automation Anywhere, Be Informed, Blue Prism, NICE and UiPath
- In-depth knowledge of alternative low code technologies / vendors such as Appian, Outsystems and Pega
- Experience with cloud computing platform such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, and their cognitive services
- Have a keen interest in intelligent automation, Microsoft, cloud-based technology and its implications for our clients' organisation
- Demonstrate an understanding of IA, familiarity with Microsoft technology and any of the key vendor platforms, and a clear understanding of the direction of travel in the market
- Have experience in delivering IA programmes from opportunity identification, to live deployment and hyper-care
- Demonstrate knowledge of process improvement, process design, business process mapping and experience in delivering end-to-end process reviews
- Demonstrate experience managing complex stakeholder environments and relationships
- Possess good problem solving and analytical skills
- Demonstrate an ability to problem-solve in a creative manner
- Be comfortable working within an agile delivery environment
- Work effectively within an inclusive team and actively support the development of individuals and teams, both formally and informally
- A "can do" attitude; a hands-on and flexible approach to emerging requirements and a real willingness to learn and participate
- Good communication, presentation, and people skills, with the ability to articulate complex ideas, technical and process conversations to different audiences within an organisation
- Strong problem solving and troubleshooting skills, with the ability to exercise mature judgment and escalate as appropriate
- Experience of working in fast-paced and demanding delivery-focused environments, with ability to stay calm under pressure
- Understanding and awareness of the commercial and reputational risks Deloitte may encounter and the appropriate mitigations
- Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
- Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
- Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
- We want you. The true you. Your own strengths, perspective, and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
- Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.