Security SDWAN Expert
Orange
- Cairo
- Permanent
- Full-time
- Troubleshooting and resolving high complexity customer faults.
- Provide next level technical support for SDWAN as a service.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
- Perform SIPs actions managed by senior engineers and update the action plan of the SIP
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
Juniper SRX & netscreen)c. Routing protocols (EIGRP, OSPF, EIGRP and BGP).- Good Knowledge of QoS- Excellent Knowledge of Tunneling protocols;GRE & IPSEC (Traditional, Advanced & ADVPN)- Must Have CCNA & CCNP (R,SW) Certification- SDWAN technologies (Fortinet) is Must- Nice to Have CCIP, SDWAN technologies (Viptela, Meraki)additional informationOrange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.contractRegular