Sales Force Support Specialist

• Support the Salesforce CRM platform (OCE Personal) which integrates with other internal and external systems.
• Work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution.
• Serve as primary system administrator for the Salesforce environment with close follow up with SFE managers in countries. and supporting end users of the OCE system.
• Focus the organization’s use of data for what best serves the mission and integration between systems.
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Gather detailed requests for improvements or changes to the system and implement these changes as appropriate with close alignment with data & systems manager and in cooperation with SFE teams in countries.
• Automate processes using Salesforce tools such as process builder, flow automation, validation rules.
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
• Identify, install, and maintain appropriate apps from the App-Exchange for event management, mass email, document merge, uploading and updating bulk changes and more.
• Train new admin users and grow the Salesforce skill set across the organization.
• Document customizations made in Salesforce.
• Plan for upgrades, seasonal releases and long-term projects like integration with META pulse and Acino DDR systems.
• Resolve assigned cases following documented case management life cycles processes.
• Perform system/data security related to profiles, groups, sharing rules and permission sets.
• Provide first and second level production support as part of the Salesforce Agile Sprint deployment team. extending the support contracted already with IQVIA team for third level.

• Bachelor’s degree (or related) in IT or life science.
• A documented history of successful project completion.
• Minimum two years of experience as a Salesforce administrator.
• Salesforce Admin (ADM201 and ADM211) certification is preferred.
• Salesforce for Pharmaceutical market certification is preferred.
• Power BI skills are preferred; especially experience in connecting that with Salesforce.
• Certified Salesforce administrator.
• Familiar with managing data files using Excel to load with Data Loader,
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.
• Ability to handle Salesforce data migrations.
• Strong Salesforce interest and ability to quickly master new technology.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred.
• Excellent command of English (spoken and written).

Acino