Senior Analyst - Process Improvement
Al-Futtaim
- Egypt
- Permanent
- Full-time
- Prepare a Robust, timely, and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for monthly reviews with senior management.
- Ensure that the data integrity is of the highest quality, on time, and accurate.
- Support FSSC leadership in optimization of business reporting.
- Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP, etc.)
- Drive SLA performance governance and reporting for FSSC.
- Lead and support process improvement initiatives within the FSSC to enhance efficiency, reduce costs, and improve service delivery.
- Perform root cause analysis to identify underlying issues and challenges affecting process performance.
- Conduct an in-depth analysis of existing FSSC processes to identify areas for improvement and optimization.
- Prepare monthly customer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the entire FSSC team
- Responsible for generating, maintaining, consolidating, and tracking various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
- Analyse data and reports from various sources like SAP, BPC, Power BI, Alteryx, Tableau, etc., and provide actionable insights and suggestions.
- Ensure that reports are contextual - provide information based on the target audience.
- Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads, etc.) on a Daily/Weekly/Monthly basis and address observations.
- Prepare dashboards and presentations for customer councils, business review meetings, and support reporting requirements from tower heads.
- Prepare Productivity, KPIs, and SLA reports for each tower on a monthly basis and circulate them to FSSC tower heads with proper explanations and exceptions.
- Comparative analysis of the performance and trends against the plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments.
- Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets.
- Conduct NPS and CSAT survey on an annual basis and share detailed analysis with the Leadership team.
- Closely work with the IT demand manager to ensure reports are being automated and available on a real-time basis.
- Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism, and Excel VBA.
- Ability to work on big data analytics and system integration.
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