Senior Technical Support Engineer

Schneider Electric

Cairo
Permanent
Full-time

2 months ago

Who are we and what do we stand for?When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people, make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning, and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!Your MissionYou will be at the senior level technical competency in the fields of Product Technical Support. This position encompasses the support of Aveva products formally known as Wonderware. You will be responsible for resolving complex issues related to product and product configurations. In addition to possessing a high level of technical proficiency in the technologies cited below, you will interact directly with customers in a professional manner and will also have the chance to expand your knowledge as the role progresses through working with other experienced Technical Support Engineers and Lead team members.Roles and responsibilities:

Document activities and findings in a case tracking tool
Technical troubleshooting, analysis, and diagnosis of product issues
Technical troubleshooting, analysis, and diagnosis of custom application and integration issues
Ensure case updates and resolution timeframes are in line with service-level agreement
Delivery of product issue workarounds or fixes
Replication of customer issues
Development of technical documentations.
Attend regular team meetings providing updates on high priority issues but also assist colleagues with their issues.

QualificationsSkills & Qualifications:

Experience with Microsoft Windows server Operating Systems.
+3 years of Experience in Current versions of Wonderware InTouch and System Platform.
A sound understanding of HMI / SCADA solution architectures and industrial automation.
Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space.
Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
BSc degree in Engineering/automation field is mandatory.
Excellent communication skills, written and verbal in English. Other EU languages like German, Spanish, French will be considered a Plus
Collaboration mindset and ability to work in a virtual team environment towards a common goal.
Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) and Microsoft SQL Server database administration will be an added advantage
Experience with Microsoft Visual Studio, including VB.Net and/or C# will be helpful in being successful at the job.

Schneider Electric

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