Unified Communications Project Manager

Orange

Cairo
Permanent
Full-time

30 days ago

about the roleThe Unified Communications Project Manager, part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI, LVS, WTW DI/MT, OVP and telepresence.Duties:

Checking the Scope of the Request and validate the prerequisites
Make sure the design is Validated and reviewed
Coordinating the delivery chain (including NS chain for Business Talk over IP)
Ask for the required resources
Follow up the HW ordering and delivery
Requesting configuration tasks
Arrange for Acceptance Tests, Customer AT and Go lives if any
Configuring directly Orange gatekeeper for the standard Orders
Supervising SAT, setting-up the RFS and sending the SCN to the customer
Handing over to operations
Communicating the Voice orders progress towards the customer

about you

B.Sc. Engineering, Telecommunications or Computer Science
Minimum 5 years of experience in the fields of Telecommunication and Networking
Strong knowledge of project management methodology ( PMP or Prince 2 Certificate is a big plus )
Agile Mindset
Synergy PM Awareness
Customer Service and Telecommunications experience, highly desirable
Customer centric oriented
Flexibility to work with different cultures and hours, team player , communication, Leadership skills, Prioritization and Balance
Very well organized and have time management skills as well as Organization and planning
Very good knowledge of Voice Services and Protocols as well as LAN and WAN solutions
Fluent in English
French speaker will have priority

additional informationThe role of the UC PM is to lead a single large project, or numbers of voice or Video orders and to take responsibility for the achievement of the agreed goals and objectives. He/she should have a strong understanding of their customers' industry, as well as a broad understanding of the Voice capabilities and products provided by Orange Business Services.The UC PM is accountable for managing all functions acting in the Quote To Bill chain, and is mostly involved at the early stages in the process (in the internal Service Transition kick-off meeting and in the customer kick-off meeting) to set properly the target delivery Date.contractRegular

Orange

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