Senior Network Engineer
SSC Egypt
- Cairo
- Permanent
- Full-time
- Manage and deliver the installation and configuration of network security architectures.
- Provide remote and on-site support to our customers inside/outside Egypt.
- Manage and monitor large computer networks for problems from a central location by communicating with site technicians and tracking problems until resolution.
- Investigate and identify the root cause of the incidents through analyzing problems, performing troubleshooting, and tracking incident response on the system.
- Track, document and record precisely all technical issues and resolutions for future reference.
- Maintain LAN, WAN, and architecture of the server as per the business policy.
- Resolve the existing security issues including hardware malfunctions and track vulnerable scripts to avert the potential threats.
- Generate and maintain the virtual private network, Firewall, and web protocols
- Carry out investigations of security breach alerts and report findings of security analysis.
- Monitor web security gateways, perimeter security, network access controls, and endpoint security.
- Manage communications with third-party vendors, Customer contacts, and other IT teams.
- Maintain routers and switches and generate status reports of hardware and software products as per the designated policy
- Prepare and submit weekly and monthly progress reports to the network team leader to clarify the current status and progress of assigned tasks
- Escalates customer satisfaction problems and complex issues to Network Team Leader and technical Project Services, if necessary.
- Prepare, compile, and review the projects’ technical documentation with the details of the installation work and submit it to the team leader.
- Excellent communication, interpersonal, and negotiation skills.
- Excellent analytical & problem-solving skills.
- Excellent command of English