Principal Engineer Experienced on Oracle Analytics and Oracle Data Integrator (CSS)
Oracle
Egypt
Permanent
Full-time
1 month ago
Job Description: As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Responsibilities:Advanced Support Engineer - ACSAre you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us!Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.CSS is looking for Engineers skilled and with real experience on Middleware technologies mainly on Oracle Analytics and Oracle Data Integrator and having knowledge on additional Middleware areas would be considered a plus.These engineers will join the CSS Global SaaS & Apps Delivery, a team which centrally delivers proactive and reactive services for any country across the globe.What you will doCSS Engineers have the mission1. To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer,2. To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,3. To act as the technical primary point of contact for Oracle Support and4. To safeguard customer satisfaction, and renewal, through quality delivery and added value.RESPONSIBILITIES:· Delivering high quality technical results to CSS Customers.· Ensuring adherence to internal methodology, tools and quality standards.· Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.· Understanding customer requirements and based on own skills and experience, being able too design the proper architecture using the most appropriate products,o design a technical plan to integrate them ando implement the technical solution.· Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.· Escalating at the right time customer issues to Technical Account Manager where relevant.· Active participation on Services development.· Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.We also use…· Deployment and configuration of OBIEE/OAS/OAC/OBIA/ODI.· Administration and support of OBIEE/OAS/OAC/OBIA environments.· Troubleshooting and performance tuning.· Developing and tuning Repository layers and init blocks as well as reports and dashboards.· Strong Knowledge with ETL and Data warehousing.· Strong Knowledge with BI Publisher (XML Publisher).· Strong Knowledge with ODI and integration with OBIEE.· WebLogic Server Hands on experience on administration, deployment, troubleshooting and performance tuning.· Coherence 3.6/3.7 & 12c is a pluso Installation, configuration, & deployment of Coherence application including cache configurationo Knowledge with performance tuning including Network performance test.· Identity Management suite (OID, ODS, SSO, OIM, OAM) is a plusWhat we will offer you· A competitive salary with exciting benefits· Flexible and remote working so you can do your best work· Learning and development opportunities to advance your career· An Employee Assistance Program to support your mental health· Employee resource groups that champion our diverse communities· Core benefits such as medical, life insurance, and access to retirement planning· An inclusive culture that celebrates what makes you uniqueCandidate REQUIREMENTS:· University Degree;· Fluent English (French; Spanish and German will be also valued)· Availability to travel and work onsite at customers· Availability to work 24x7At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
