Spa Therapist - Waldorf Astoria Cairo Heliopolis
Hilton
- Cairo
- Permanent
- Full-time
- Provides efficient guest service from point of arrival to check out.
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
- Accurately explain spa treatment menu and packages to guests.
- Providing unforgettable spa experience to our guests by knowing the guest preferences and tailor service accordingly.
- Orient the guests through our Fitness facility, greets guests and provides personal guest service.
- Attending Hilton Trainings and monthly departmental meetings as required.
- To report any maintenance issues.
- Assist in all areas of the operations as requested.
- To be fully aware of current and future services offered by the hotel.
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
- Ability to build rapport with guests in a multicultural environment and passionate about creating unforgettable guest experience.
- Previous demonstrated experience in a 5 stars hotel as a Spa Therapist preferably with a luxury hotel setup.
- Professional experience in facials, eyebrows and nails art would be an asset.
- Ability to read, write, speak and understand English language to effectively communicate with guests.