a) Receives and logs on to the Help Desk Support system’s all telephone calls about problems related to hardware/software, networking, internet, and other requests, such as install…
1. Collection and analysis of Indicators of Compromise (IOCs) to support the refine detection and response efforts. 2. Validate and provide recommendations on changes to security…
Lead and coordinate the problem management process to identify, investigate, and resolve root causes of incidents and recurring issues. Analyze incident data and trends to proacti…
Assist in the problem management process to identify, investigate, and resolve root causes of incidents and recurring issues. Collaborate with stakeholders to gather information a…
1. Supervise the process of data collection to analyse the deployment of Indicators of Compromise (IOCs) to support the refine detection and response efforts. 2. Validate and pro…