Zendesk Support & Admin
- Cairo
- Permanent
- Full-time
Employment Type: Full-TimeWhy Join Us?We are looking for a dedicated Zendesk Support & Admin to help ensure smooth operations, excellent customer service, and continuous improvements to our support systems. By joining us, you will:Work with dynamic teams in a growing businessGain hands-on experience with Zendesk administration & automationContribute to both customer satisfaction and operational efficiencyEnjoy competitive compensation and career growth opportunitiesRole OverviewAs a Zendesk Support & Admin, you will be responsible for:Managing configurations, automation, and workflow optimizationsCreating and maintaining views, macros, and triggersUploading and updating Help Center contentEnsuring article accuracy and coordinating with relevant teamsMonitoring feedback to identify and resolve content gapsReporting & Analysis ResponsibilitiesSupport reporting and customer insightsAnalyze support trends and critical customer feedbackAssist in gathering positive CSAT feedback for Trustpilot reviewsDispute & Email Support (Ad-hoc)Provide backup for disputes and customer emails when requiredEnsure consistent, high-quality customer experiences across all touchpointsRequirementsStrong knowledge of Zendesk administrationExperience in support operations and automation setupExcellent communication and organizational skillsAbility to analyze data and provide actionable insightsDetail-oriented with strong problem-solving skillsCompensation & BenefitsTotal Package: EGP 20,000Base Salary: EGP 15,000Attendance Bonus: EGP 3,000KPI Bonus: EGP 2,000Training Allowance:5 Days = EGP 1,000Recruitment ProcessFirst Interview – Online or On-SiteTechnical/Practical AssessmentFinal InterviewJoin our team and grow your career as a Zendesk Support & Admin – Apply Now!