Senior Workspace, Experience and Operations (WE&O) Manager

Cairo
Permanent
Full-time

2 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:A multi-disciplinary Senior WE&O Manager role responsible for driving operational performance excellence across the portfolio in Cairo, Egypt. This position will lead transformation initiatives while ensuring exceptional service delivery that meets all contractual obligations. The Senior WE&O Manager will support the Country Lead, oversee direct reports, and cultivate a forward-thinking, experience-led approach that challenges traditional operational mindsets and introduces systematic changes to enhance efficiency and quality.What your day-to-day will look like:

Through direct reports, drive operational excellence across Hard and Soft services, ensuring compliance with KPIs and SLAs and operational performance
Lead and develop operational teams to deliver exceptional client service and performance
Implement transformation/new ways of working methodologies across country operations, challenging the status quo.
Enhance reporting and communication frameworks providing clear visibility of operational performance
Work closely with regional vertical leaders while driving local performance changes through WE&O team
Manage supply chain key relationships and embed a mindset to hold vendors accountable for quality and timeliness
Lead by example with decisive action, risk-based prioritization, and elevated operational standards

Desired or preferred experience and technical skills:

Proven success in operational transformation
Strong understanding of Egyptian market requirements & challenges and local regulations
Exceptional leadership ability with demonstrated team development capabilities
Financial acumen and budget management expertise
Experience implementing innovative operational improvement solutions
Process-driven approach with ability to design and implement systematic improvements
Proficiency with Microsoft Office and facilities management technology platforms

Required Skills and Experience:

Experience managing teams with demonstrated people management skills
Knowledge of building regulations, health & safety protocols, contractor management, and statutory compliance
Project management experience with ability to meet tight deadlines
Proven track record of working collaboratively to solve problems in a timely manner with professionalism
Excellent communication skills with ability to engage effectively with clients and stakeholders
Demonstrated ability to drive performance improvement and transformation initiatives
Bachelor's degree in Facilities Management, Business Administration or related field, or equivalent experience

Location:On-site –Cairo, EGYIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle

Apply Now