Sr. Supervisor, Converged Core SDM & Signaling Ops & Support

6th of October City, Giza
Permanent
Full-time

2 months ago

Purpose of the jobOperating & maintaining the Core signaling network elements in addition to new projects acceptance, configuration and testing on test-bed and live network elements, handling major incidents and major customer complaints and interface with Orange skill center for incident, maintenance releases rollout and validation.Duties and responsibilities

Handle customers complaints and QoS problems on 24/7 basis.
Monitor daily health checks and perform the needed corrective actions.
Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
Perform day-to-day operational work orders for signaling elements STP,SGSN & DRA.
Approve major and critical action plans received from different teams and assess their impact on the network .
Perform functional tests and hardware acceptance for new network elements and new features within SLA and to ensure the time to market.
Perform all needed configurations related to new projects.
Troubleshoot core network elements problem with onsite interventions on all nodes.
Handle new SW upgrade and corrective patches implementation on core network elements.
Perform the needed reporting & data extraction tasks for network KPIs, NUR, vendors PST, major problems incidents reports.
Ensure all major and critical incidents are resolved according to the agreed Service Level agreement (SLA) to enhance customer satisfaction and reduce time to repair.
Monitor the traffic on occasions and after critical actions.
Provide Level 2 support for Core first line support team 24/7 to reduce time to repair.
Interface with Core Signaling & Interconnect, Core switching, Packet core ,Core first line support, Core roaming, transmission, IN, VAS , Quality , supervision, service desk, billing, marketing & revenue assurance for day to day activities to assure accomplishing all work orders and new projects on time.
Interface with the core vendors to assure all incidents and tickets are solved with SLA.
Prepare procedures to be implemented onto production environments to enhance customer satisfaction and reduce time to repair.
Preparing know/how sessions for other teams and act as source of expertise and references for the technical knowledge transfer.
Handles advanced routing, configurations and critical analysis modifications.
Interface with Orange Skill Centers for major issues handling and maintenance releases validation and rollout.
Analyze the QoS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
Coordinate with the external teams and vendors in implementing the plan for the critical actions in Orange Network

Job specificationEducation

Bachelor of science in Engineering, Electronics, Communications or Computer Major.

Experience

Minimum 2 -5 years experience in Core network.
Good Knowledge & experience of the IP and Signaling network ( Orcale STPs, Huawei,..)
Knowledge & awareness about voice, data services and C7 protocols captures analysis.
Good knowledge about signaling protocols, map, Sigtran, Diameter..

Skills and abilities

Very good English Language, both spoken and written.
Good reporting/leadership Skills, work documentation & business writing .
Ability to work under pressure.
Very good problem solving & high troubleshooting skills.
Good communication and interpersonal skills.
Presentation skills .
Customer handling skills , effective customer relationships .
High level of proactivity & responsiveness .

contractRegular

Orange

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