Desktop Support Technician L1 EG

6th of October City, Giza
Permanent
Full-time

3 days ago

Job Description:WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT!Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.· Client in 190+ countries· 6000+ Engineers· 200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.Start your journey with Excis and grow with us!What You’ll Do:

Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.

Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).

Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.

RequirementsWhat You Need:

Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).

Defined escalation procedures and collaboration with higher-level support teams for complex incidents.

Up-to-date documentation, knowledge base articles, and standard operating procedures.

Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.

Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.

Site Address:Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt6TH OCTOBER CITY - CAIRO, 12566, EgyptBenefitsWhy Join Us?At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!

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